A LITTLE HELP WITH LUMA

Back to your
own rhythm.

A question about a puzzle, a purchase or something that doesn’t look quite right? We’re here to help.

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LUMA BLOCKS

A few useful answers

Keep the puzzle simple. Here’s how the little details work.

How do I play?

Drag a piece from the tray onto an empty space on the board. Complete a row or column to clear it. Colors can mix, and pieces cannot rotate. Open How to play during a game for a quick reminder.

Can I play offline?

Yes. Classic, the daily puzzle and your saved game work offline. Buying or restoring Luma Studio requires an internet connection and access to the App Store.

What’s included in Luma Studio?

Four extra palettes — Lagoon, Bloom, Sunset and After Midnight — and Zen mode with unlimited undo. It’s one optional purchase, with no subscription. Classic, the daily puzzle and hints remain free. There are no ads.

How does Zen work?

You can undo moves one after another, back to the beginning of the game. If there’s no room for a piece, rewind a few moves and try a different path. The board does not clear itself when you get stuck. Hints are available in every mode.

How do I restore Luma Studio?

Use the same Apple Account you used to buy it. Connect to the internet, then open Settings → Restore purchases. You can also restore from the Studio offer screen. Restoring an existing purchase does not buy it again.

Will my progress move to another device?

Your games, scores and settings are stored on your device. They may be included in your device’s system backup, but Luma Blocks does not provide its own cloud sync. Restoring Studio restores the purchase, not a saved game.

Something went wrong with a purchase.

If Studio is still locked after a completed purchase, try Restore purchases. If the problem remains, email us with what happened and your app version. Never send a password or payment card details. Apple handles payments and refund requests through Report a Problem.

Tell us what happened.

Include your iPhone or iPad model, iOS version and the version shown in Luma’s settings. A short description and a screenshot often help us understand the problem.

Hide personal information in screenshots before sending them.

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